Frequently Asked Questions

Everything you need to know about our chef-prepared, gut-friendly meals.

How are the meals delivered to my home?

All meals are shipped in insulated boxes with cold packs to ensure they stay fresh and at the safe temperature during transit. We use carbon-neutral shipping partners whenever possible.

Are your meals suitable for specific dietary restrictions?

Yes, all Epicured meals are 100% gluten-free and Low FODMAP. We also offer a wide variety of dairy-free, vegetarian, and vegan options to suit your specific health needs.

Do I need to cook the meals myself?

Not at all. Our meals are fully prepared by professional chefs. You simply need to heat them in a microwave or oven for a few minutes, or enjoy our cold salads and bowls straight from the fridge.

Can I skip a week or cancel my subscription?

Absolutely. You have full control over your subscription through your account dashboard. You can skip a week, pause your deliveries, or cancel at any time before your weekly order cutoff.

Where do you source your ingredients?

We prioritize fresh, seasonal ingredients from local farms and trusted suppliers. Quality is our top priority, and we never use artificial preservatives or highly processed fillers.

What should I do if my delivery is delayed or damaged?

If your order arrives late or the packaging is compromised, please contact our customer support team immediately. We offer a 100% freshness guarantee and will issue a refund or replacement.