Returns & Exchanges

Due to the perishable nature of our fresh, chef-prepared meals, we are unable to accept physical returns once a delivery has been made. If your order arrives damaged or fails to meet our quality standards, please contact our support team within 24 hours of delivery for a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your meal containers and high-quality insulation to ensure everything is intact and remains at a safe, chilled temperature.

• 2.
  Document Issues

  If there is an error with your order or a quality concern, take clear photos of the items and the shipping label to help our culinary team investigate.

• 3.
  Contact Support

  Email our guest experience team at [email protected] with your order number and photos within 24 hours of the delivery timestamp.

• 4.
  Receive Credit or Refund

  Our team will review your request and, if approved, issue a credit to your account or a refund to your original payment method within 3-5 business days.